Staying Digitally Fit with Next-Gen Tech
to Accelerate IT Innovation Surge

10

TH

DX LEADERS

PHILIPPINES 2025

March 13, 2025 | Makati Philippines

PARTNER WITH US
REQUEST AN INVITATION

ABOUT DX LEADERS

1 exclusive DX day

20+ ELITE Speakers and Facilitators

120+ DX Leaders Attendees

5 Focused Group Discussions

Interactive Sessions and Polling Questions

One-To-One Meeting

By Invitation Only for D to C Level

Exclusive Networking Sessions

Overview

As the Philippines strides toward a projected $40 billion digital economy by 2025, DX Leaders Philippines emerges as a meeting ground for 100+ CIOs and IT leaders. This forum offers a vibrant platform for discussing the transformative potential of next-gen technologies like AI, cloud computing, cybersecurity, IoT and many more, set against the backdrop of a rapidly digitizing landscape. With 60% of business and IT leaders worldwide
identifying digital transformation as a primary growth driver by 2026, as noted by PwC, the forum will explore how these advancements can optimize productivity and efficiency while tackling pressing operational challenges.

 

Read More

How do we Interchange?

CONNECT

As senior executives gather for a series of focused group discussions, each table is hosted and moderated by an industry leader and a subject matter expert, covering various topics

ENGAGE

Delegates are grouped into sets of five, with each EDXchange session spanning 60 minutes. Plenary sessions are separated between FGDs.

LEARN

As hosts, industry leaders, and subject matter experts can share case studies together, facilitating meaningful conversations with the delegates and bringing their insights, experience, and best practices.

COLLABORATE

This opportunity fosters intimate peer-to-peer group discussions, promoting fruitful conversations and ensuring high-level strategic discussions with an innovative framework

What’s in it for

End-User Delegates

  • Interactive setting. Forge and strengthen strategic relationships
  • Get involved and share ideas, innovation experiences, insights, best practices
  • Collaborate on emerging markets, businesses, concepts, strategies and trends
  • Learn about successful case studies and latest trends from leading thought leaders and technology providers

The EDXchange Experience

The DX Leaders Forum takes pride in its unique format, ensuring that every Industry Leader – Host delegate is introduced to our VIP international and domestic facilitators who host an EDXchange.

The EDXchange format brings senior executives together for a series of focused group discussions. Each table features a different topic and is hosted by a senior industry leader along with a subject matter expert. With their combined insights and expertise, they facilitate meaningful conversations with our delegates.

Who Attends

  • CIO
  • CTO
  • CDO
  • CISO
  • Chief Data Officer
  • SVP / VP / Director / Head of IT
  • Director, Digital Services
  • Head, IT Security and Governance
  • General Managers for IT

Industry Focus

BFSI
20%
Public Sector
18%
Retail and E-commerce
17%
Healthcare and Pharmaceuticals
10%
Telecommunications and Technology
9%
Manufacturing and Industrial
8%
Other Enterprises
18%

More reasons to love this format

Dynamic activities with multiple formats

Keynotes, panels, fireside chats, EDXchange session, pre-arranged, mutually-matched one-to-one meetings

Engaging

Active engagement in meaningful and interesting discussions with delegates’ participation, live Q&A, polling

Group Session

You are grouped with similar peers so you can discuss shared challenges

Data-driven

Detailed intelligence comprised of your organizational challenges, priorities, and initiatives to find the best sessions and meetings to attend

Personalized Agenda

Productive activity calendar with handpicked sessions prior to the event

End-user x Tech Expert Dynamic

Learn from both perspectives on strategies, actual applications and successful use cases

Gamified Presentation

Have fun with meaningful interactions

How do we interchange?

TESTIMONIALS

The experience for me here at the event was very good. The atmosphere is very collaborative. Everyone is sharing their knowledge and know-hows without hesitation. You should host more of these here in the Philippines!

Information Systems, Maynilad Water Services Assistant Vice President - Head

This event was very spectacular. This was my first time joining this event and I am really impressed. It was packed with up-to-date topics delivered in various formats. Whatever industry you are in, as long as you are into the digital support system, you will benefit a lot from this event.

Pan Pacific Insurance

EDX performed very well in bringing together the right topics and people for a fruitful and inspiring venue. Greatly organized and excuted by experience professions.

Planeground Consulting GmbH

I'd recommend attending EDX events to sharpen one's saw and to stay updated on cutting edge developments. Being a part of a community of industry leaders has given me greater perspectives and has allowed me to see opportunities beyond my industry's trends and experiences.

AIA Philam Life

The event has good speakers especially key persons in various areas like ITSM, Big Data & Analytics. The event is very insightful aside from the awesome topics and awesome speakers, we get to know everyone from other industries.

Alson's Power Group

The roundtable discussion allowed more voices to be heard and more experiences to be shared. The event was enlightening, empowering and entertaining.

Communication Foundation for Asia

Inspiring- that's one word to describe this event. I have met a lot of interesting people from all sorts of industries. This is perfect for us, Lark as we are expanding our business in this region. It's truly an amazing experience connecting with c-levels and entrepreneurs and founders of these companies.

Global Product and Solutions Lead Lark- Bytedance

The event is very interactive and comprehensive. The organizers were able to provide a comprehensive agenda and provided us, ample time to network. See you again at your next events!

Rimini Street Senior Account Executive

2025 SPEAKERS AND FACILITATORS

JACK MADRID

President & CEO

IT & Business Process Association of the Philippines, Inc. (IBPAP)

ROCKY BACANI

FVP & CIO

Meralco

DENNIS OMILA

CIO

UnionBank of the Philippines

CHARMAINE VALMONTE

FVP & CISO

Aboitiz Group

RICHARD PARCIA

CIO

GOLDEN ABC, Inc.

DEVENDRA PRATAP SINGH

CIO

Atlantic, Gulf & Pacific Company (AG&P)

MARK RIVERA

CIO

Pluxee Philipines

KENNETH SY

CTO

Rex Group of Companies

ALEX USTARIS

CTO

PHINMA Education

FRANCIS CHIU

FVP & Head for Consumer Banking Applications

BDO Unibank, Inc.

2024 MEDIA PARTNERS

SERIES PARTNERS

© Copyright EDX Events | All rights reserved 2024, visit: https://edxevents.com/

PARTNER WITH US

Partner With Us

REQUEST AN INVITATION

Request Invitation

Overview

The significance of customer experience (CX) cannot be underscored enough in the ever-shifting digital terrain. Enter the CX Leaders Strategy Forum Philippines—a pivotal platform where industry leaders converge to exchange insights and navigate the dynamic realm of customer- centric strategies. With the theme “Elevating the Customer Experience Paradigm in the Digital Landscape,” this forum is poised to address the critical need for businesses to reimagine their CX approaches in the digital age.

Insights from the Department of Trade and Industry (DTI) Secretary underscore the paramount importance of understanding consumer behavior for both public and private providers of goods and services in the Philippines. A recent Rakuten Insight survey revealed that despite pandemic-related restrictions, 37% of Philippine respondents maintained their online shopping habits in the second quarter of 2022. This highlights the imperative to adapt CX strategies to meet evolving consumer needs.

Moment’s Customer Experience in Asia-Pacific Report identifies three key CX trends: Enhancement of Digital Customer Experience, Use of Artificial Intelligence and Chatbots, and Establishment of Customer Loyalty and Retention. DTI’s initiatives closely align with these trends, particularly in supporting Micro, Small, and Medium Enterprises (MSMEs).

Under the Enhancing Digital Customer Experience umbrella, DTI has launched initiatives such as the BNRS Next Gen program, CTRL BIZ Reboot Now, and Digital Maturity Toolkit. These programs streamline business processes, enhance digital marketing capabilities, and facilitate online business registration for MSMEs.

Additionally, DTI’s adoption of Artificial Intelligence and Chatbots, exemplified by the Trade and Industry Assistant (TIA), underscores its commitment to providing personalized customer support and resolving queries in real time.

In response to the growing importance of Customer Loyalty and Retention, DTI has implemented measures such as Joint-Administrative Order (JAO) No. 22-01, establishing guidelines for online businesses to enhance consumer trust and protect their interests.

The CX Leaders Strategy Forum Philippines 2024 provides industry stakeholders with a timely forum to discuss cutting-edge CX strategies, share best practices, and promote sustainable growth in the current digital-first era, as the digital landscape continues to transform. By fostering dialogue among industry frontrunners, this forum aims to uncover innovative strategies and technologies that elevate CX excellence. With a comprehensive agenda featuring plenary sessions, panel discussion, and interactive roundtable sessions, participants will gain actionable perspectives to thrive in the digital-first landscape, positioning themselves as leaders in delivering unparalleled customer experiences.