Amit serves as the Senior Vice President and Head of Process Excellence (PEX) and Digital Transformation at TP in the Philippines. With over 21 years of experience in the BPO and IT sectors, he has specialized in process excellence and transformation. Amit is dual-certified in Lean and Six Sigma Black Belt, a certified COPC Implementation Leader, and holds certifications in ITIL v3 and eTOM. Throughout his career, Amit has spearheaded numerous transformation initiatives, generating over $1 billion in business value over the past decade. His pioneering efforts in implementing intelligent process automation in the BPO industry have earned him multiple industry accolades. Additionally, Amit holds a patent for a predictive model for telecommunications. Amit’s academic background includes a Bachelor’s degree in Electronics Engineering and a Master’s in Business Administration, both from premier universities in India.